Over the past few months I have attempted to order books, after all, that is what Waterstones is all about, isn't it? Book advertised 'in stock' will not be shipped. Surely not all staff are on furlough and staff could be answering calls from home . Failed twice and i'm only alerted to the failure at the end of the business day. Love shopping at Waterstones, no matter it be in-store or online. Alternative service delivery review including graphic design and other functions 7. Expires: 30-11-20. They then sent me an email addressed to the person the book was intended for, it was a gift to be sent by them to my son, but also implied they had no idea who cancelled the order -they may have done, according to the message??!! 2 orders I have placed have never been processed/arrived. One arrived few days later . 44 photos. A Month and a Half of No Response or Shipment, Waterstones Appear to Have Stopped Trying. Order don't get process for a long time (ordered 21/7/2010, still say processing 25/08/2010). Keeps me going i guess. Waterstones Guide to Books. I have tried twice to contact Waterstones by phone but there was no answer. Elliot McLean 2 reviews. Horrendous service at southside shopping Waterstones, helper was incredibly rude, kept me waiting for over 10mins to pay because “can’t you see I’m helping this lady”. WRITE A REVIEW ★★☆☆☆ 1.6 / 5. Placed an order on October 22 for a Waterstones limited edition book. Get it Saturday, Dec 5. Taking my business to Amazon. I was waiting patiently for the other one but after 1 month still nothing. Delivery Reviews are a common exercise for municipalities to gauge their level of service across all business units and see where opportunities for efficiency and effectiveness exist. i wanted only know if the item will arrive or not after 1 month. 2 weeks go by with no news and I start to wonder where my order is. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. It is now December 10 and I'm cancelling my order with this JOKE of a company. It said it would be available in 3 weeks which at the time was reasonable so I ordered it. 5 days later, I received an automated message to notify me that the book was out of stock and would be ordered in from their supplier. Not even an hello. 4.7 out of 5 stars 10,515. The only website i have ever come across that is unable to process a Paypal payment. Surely not all staff are on furlough and staff could be answering calls from home . unfortunatly this toy sold out now in the uk. I have always been keen to support a company which runs bookshops where it is possible to browse in preference to buying books from Amazon. Get Deal Cyber Monday. Expires: 30-11-20. Many orders can take 4 or 5 days -sometimes more- … Click here if this is your business. I’ve tried calling, emailing and taking out a support ticket but I’ve heard NOTHING and not been able to speak to anyone about this issue.I spent £50 that I should have had returned by now if they really did deliver the books at all (still not sure about that). Same automated response blaming Covid, which fine, I get Covid, but sending out a book should NOT take over a month. Ordered some books to collect from store a week ago and they’ve done nothing with my order. They promise that if the item is in stock, delivery will be within 24 hours. Sharp Pebble Premium Whetstone Knife Sharpening Stone 2 Side Grit 1000/6000 Waterstone- Whetstone Knife Sharpener- NonSlip Bamboo Base & Angle Guide. Ends 16-1-21. Go to first unread Skip to page: hs1var19 Badges: 2. And please don’t use Covid as an excuse, it’s beginning to wear thin . Waterstones.com is currently offering FREE UK delivery on orders over £25. DO NOT ORDER ANYTHING ONLINE!I ordered some books for Christmas online on 23 November. So I guess Amazon will eventually become the only surviving seller of books, as Waterstones have apparently given up even the pretense of giving a service. TIP: HIRE MORE PEOPLE to deal with the rush. When I explained that the title was available on their website I was advised to order it on there. Waterstones established in 1982 under the aegis of its author, Tim Waterstone. Over the past few months I have attempted to order books, after all, that is what Waterstones is all about, isn't it? impossible call them no one answers, live chat never available . Share. Awful, won’t be using again. Susan L. New York, NY. by Waterstone Co | 1 Jan 1988. Deals. Reply. Paperback Books Quarterly. Amazing store and products, poor delivery Waterstones is a fantastic store to visit, the vast quantities of books, and the quality of the displays can keep me browsing around the store for hours. They can deliver to your home, but also to a Waterstones shop in your region. Send a support ticket and get an automated "It's Covid's fault" response ticket. 6/10/2019 Previous review. I made one final attempt then, with further silence, I decided to cancel the order. 49 reviews. Waste of time and energy. I don’t fully understand why this can be attributed to the pandemic as it should be possible to have employees answering a phone line from home. Ordered some books to collect from store a week ago and they’ve done nothing with my order. It is now December 10 and I'm cancelling my order with this JOKE of a company. I sent follow ups. Wanted to support this business in the current climate , bad idea. This happens every time I try to use it so I no longer bother.I ordered two books for Christmas, one was supposed to be a signed copy. Reply. So why keep it on your webpage of books to buy?Finally, and most annoyingly, I have sent at least three messages over the past few months asking for help with all of the above issues. Embed review. I was looking for a specific book for my wife's birthday and didn't want to use Amazon (for obvious reasons) so I popped into my local branch only to be told they don't stock it. Don't list the items as available to buy if you're not going to deliver them or have the courtesy to at least let your customers know you're not going to fulfil the order! Like others, I want to support High Street shops and not allow Amazon to be the only surviving bookseller. It also said about 7-10 days as it was an international purchase. Do you trust delivery.com? You're a book seller, I wanted to buy a book. I ordered 3 chocolate advent calendars over 8 days ago, still nothing, no order , my money hasn’t been refunded, they were in stock, no email text nothing. Nothing. Awful, won’t be using again. I have tried other booksellers with similar results. Terrible customer customer service, basically nonexistent! Online ordering - RUBBISH !! Waterstones have a delivery Grade of B-Friendly knowledgeable shop staff. I’ve tried calling, emailing and taking out a support ticket but I’ve heard NOTHING and not been able to speak to anyone about this issue.I spent £50 that I should have had returned by now if they really did deliver the books at all (still not sure about that). To make matters worse they aren’t responding to my query. It wouldn't let me saying it had been dispatched!!! They then sent me an email addressed to the person the book was intended for, it was a gift to be sent by them to my son, but also implied they had no idea who cancelled the order -they may have done, according to the message??!! Well. I also sent an email and although I received an automated acknowledgement I have not had a response. I shall no longer use Waterstones. During the same period i've been happily making purchases on other sites using Paypal so it's you Waterstones, it's all you and it's pretty pathetic. I sent follow ups. Prices are high but you often get the items early (unlike other online retailers who shall remain nameless) and the packaging is good. A Waterstones promotion film. 2 weeks go by with no news and I start to wonder where my order is. Waterstones is a great bookshop with incredible selection, helpful staff and easy to navigate. Waterstones Sutton, 71-81 High Street, SM1 1ES. Will never order from Waterstones again, shocking service. Purpose/Nature of the Proposal: The purpose of this report is to provide Council with the attached summary report detailing the various recommendations developed through the recently completed Service Delivery Review. Good service. Ordered from Waterstones to click and collect from their local shop. Verified. It's not that difficult.I really didn't want to buy from Amazon due to their virtual monopoly (not to mention the minuscule amount of tax they pay in the UK) but it looks like that's the best option. my loyalty card runs out in 2 days. 2/25/2015. FREE Delivery by Amazon. Find helpful customer reviews and review ratings for Sharp Pebble Premium Whetstone Knife Sharpening Stone 2 Side Grit 1000/6000 Waterstone- Whetstone Knife Sharpener- NonSlip Bamboo Base & Angle Guide at Amazon.com. TIP: HIRE MORE PEOPLE to deal with the rush. This was on October 27th. 3/23/2020. I shall no longer use Waterstones. It's 2020 and you can't even get the basics right! Don't recommend Waterstone at all. These bods desperately need to get their acts together. This is wearing thin on the ground. We are advised to avoid shops and not everyone orders on line. Islington's Waterstones is set back from the road, overlooking Islington Green. Waterstones delivery time. 2029 reviews. Start your review of Waterstones. Share review. Authors have never been so poorly served either. Think in the current situation Waterstones could extend the expiry dates for a year? 140 friends. Reviews & Contributions Policy BACK; BACK; Fiction Crime Sci-fi & fantasy BACK; Non-Fiction Bestsellers ... How Can I Get Free Delivery? So today I ordered it on Amazon and it will be received tomorrow. 2 orders I have placed have never been processed/arrived. With so few reviews, your opinion of Waterstone's could be huge. After 4 weeks I messaged to get an update on my order, selecting the correct options from the drop down menu. I don’t fully understand why this can be attributed to the pandemic as it should be possible to have employees answering a phone line from home. Keep ringing and always told to ring back . Updated review. | delivery.com | Read 121-140 Reviews out of 1,556 A Month and a Half of No Response or Shipment, Waterstones Appear to Have Stopped Trying. there is all my problem in it... seems they are just want to gain some time. Besides, they also sell stationary, board games, office supplies, notebooks, colouring books, gifts, etc. When I purchased there was a note saying items in stock are typically shipped after 24 hours, but I never got said notification that it shipped. Ordered from Waterstones to click and collect from their local shop. Then I start commenting all over their instagram and dming them, still no response. Waterstones take note. We use cookies to enhance our site's performance. Send a support ticket and get an automated "It's Covid's fault" response ticket. From 80 reviews. You’d think bricks and mortar would understand that their offer is the service you get otherwise I might as well shop on Amazon. After 4 weeks I messaged to get an update on my order, selecting the correct options from the drop down menu. impossible call them no one answers, live chat never available . I said i didnt choose drop down menu because i've sent email and no such a things on it . They deliver in the UK, but also overseas (except for some items). unfortunatly this toy sold out now in the uk. Page 1 of 1. So I say fine, I'll wait another two weeks. How can you expect to compete if you have no customer service? Like others, I want to support High Street shops and not allow Amazon to be the only surviving bookseller. They deserve it with this level of incompetence and customer service. Next day delivery, no hassle. Authors have never been so poorly served either. Nigel 8 reviews. The high street is in freefall. I phoned the Croydon branch as it showed that they had a copy of the book I wanted, spoke to a lady there (so sorry did not get her name - possibly Tia) she could not have been more helpful, she called me back within 2 hours, had found the book, in the back in their clearance stock, packaged it up and sent it off the branch I wanted to collect from, she is an asset to the branch, great customer service, thank you. If no progress I am cancelling the order. Next day delivery, no hassle. Love shopping at Waterstones, no matter it be in-store or online. During the same period i've been happily making purchases on other sites using Paypal so it's you Waterstones, it's all you and it's pretty pathetic. I have never received a reply. After five days of silence and numerous complaint messages I still heard nothing. 218 friends. Don't recommend Waterstone at all. Ends 15-1-21. Continue Cookie Settings Site Navigation. Apparently they were delivered but returned. Waterstones recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. Your experience matters. £38.99 £ 38. I was looking for a specific book for my wife's birthday and didn't want to use Amazon (for obvious reasons) so I popped into my local branch only to be told they don't stock it. We are advised to avoid shops and not everyone orders on line. Customer service is nonexistent and they are stealing people's money. I have ordered 2 toys from them. I then received an email saying I hadn't told them the problem, which I had. One arrived few days later . After five days of silence and numerous complaint messages I still heard nothing. Answer we know you send an email ....than why you dont read it ???? A pleasant experience. Waterstones often split deliveries depending on the quantity of the order. 400 reviews #2 of 70 Restaurants in Hamburg $$ - $$$ American Bar Vegetarian Friendly 3679 Commerce Pl Off Camp Road, Highway 75, Hamburg, NY 14075-3638 +1 716-646-4400 Website Menu Closed now : See all hours I ordered 3 chocolate advent calendars over 8 days ago, still nothing, no order , my money hasn’t been refunded, they were in stock, no email text nothing. All other retailers manage to. ?Firstly, there were issues on the website and it didn't recognise my payment card details. This can be a little irritating but overall, a great shopping experience. The order confirmation said 1-5 days. Enjoy. Free worldwide delivery available with every order. Places to sit while trying out a book or books. Then the order automatically get cancelled after 45 days” Japanese Knife … It's not that difficult.I really didn't want to buy from Amazon due to their virtual monopoly (not to mention the minuscule amount of tax they pay in the UK) but it looks like that's the best option. Fiction. I phoned again and reached a phone menu which no matter which option you selected took you back to the main menu again.I have had enough so I cancelled the order. Discover The Amazing Offers Available This Cyber Monday At Waterstones. View Discount … Come on Waterstones, get your act together. Waterstones often split deliveries depending on the quantity of the order. Discover our full range of books at Waterstones.com. So today I ordered it on Amazon and it will be received tomorrow. This branch of Waterstones - along with all of its other branches - is now closed temporarily, due to the coronavirus situation. There are other sellers available. Horrendous service at southside shopping Waterstones, helper was incredibly rude, kept me waiting for over 10mins to pay because “can’t you see I’m helping this lady”. Tried calling was on hold for over 45mins . Cool 1. First and last time of using Waterstones. Terrible customer customer service, basically nonexistent! Join 1,556 customers in voicing your opinion today! Days later I received an email to say that this wasn't available. I have since sent 4 emails with no response. Cyber Monday - Find Massive Savings At Waterstones. Home. Did so on 6 December. Over 10 million books available online. Advertisement. by Richard Waterstone | 21 Feb 2002. Ordered some goods to be delivered to my home address in Spain. I think ive been patient enough!! 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